FAQ

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At Sterling Hub, we are committed to delivering a smooth, reliable, and premium shopping experience.

How long does delivery take?

We deliver within 3–5 working days across Pakistan.

Do you offer free delivery?

Yes — FREE delivery on orders above PKR 2,000.

Is Cash on Delivery available?

Yes, we offer Cash on Delivery nationwide.

How can I track my order?

You will receive a tracking ID via SMS or WhatsApp once your order is dispatched.

Can I cancel my order?

Orders can be cancelled before dispatch by contacting our support team.

Do you offer exchanges?

Yes — we offer easy exchanges for size issues or defects.

What is the exchange period?

You can request an exchange within 3 days of delivery.

Received a damaged item?

We will replace it free of cost. Just share images with us.

Are your products high quality?

We ensure premium quality, durability, and style in all our products.

Will the product match the pictures?

Yes — all images are real and accurately represent our products.

Do you operate from a physical warehouse?

Yes — Sterling Hub operates from a warehouse in Dream Gardens, Defence Road, Lahore.

What payment methods do you accept?

We offer Cash on Delivery (COD) as well as secure online payments via our website, including debit/credit cards and other available payment options.

Still have questions? Contact us via WhatsApp or Instagram — we reply fast.